Contact information
Contact Information
Last updated: June 2025
We aim to respond to all enquiries within 1–2 business days. Our team is available Monday to Friday.
Business name: Lunara
Customer support: For any questions regarding your order, returns, shipping, or general enquiries, please contact us at: support@bylunara.com
How to reach us
- Order enquiries — include your order number in the subject line for a faster response.
- Returns & refunds — please refer to our Return & Refund Policy before contacting us.
- Technical issues — describe the issue and include a screenshot where possible.
Response times: We respond to all emails within 1–2 business days. Emails received on weekends or UK public holidays will be answered on the next working day.
Complaints: If you are not satisfied with our response, you may escalate your complaint in writing to support@bylunara.com with the subject line "Formal Complaint". We will acknowledge your complaint within 5 business days and aim to resolve it within 14 days.